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Root Cause Analysis: The Core of Problem Solving and Corrective Action

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We live in a complex world. People and organizations often don’t believe they have the time to perform the in-depth analyses required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. Then when the problem returns, they get frustrated—and the cycle repeats We live in a complex world. People and organizations often don’t believe they have the time to perform the in-depth analyses required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. Then when the problem returns, they get frustrated—and the cycle repeats. This book provides detailed steps for how to solve problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does so using a large number of figures, diagrams, and tools useful for helping make our thinking visible. The primary focus is on solving repetitive problems, rather than performing investigations for major incidents/accidents. Most of the terminology used is everyday language and can therefore also be used for applications in their personal lives. Many of the examples will involve situations with which the reader will likely be familiar. The focus of the book not on statistics but instead on the logic of finding causes. It has sometimes been described in training workshops as “Six Sigma lite”…problem solving without all the heavy statistics.


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We live in a complex world. People and organizations often don’t believe they have the time to perform the in-depth analyses required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. Then when the problem returns, they get frustrated—and the cycle repeats We live in a complex world. People and organizations often don’t believe they have the time to perform the in-depth analyses required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. Then when the problem returns, they get frustrated—and the cycle repeats. This book provides detailed steps for how to solve problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does so using a large number of figures, diagrams, and tools useful for helping make our thinking visible. The primary focus is on solving repetitive problems, rather than performing investigations for major incidents/accidents. Most of the terminology used is everyday language and can therefore also be used for applications in their personal lives. Many of the examples will involve situations with which the reader will likely be familiar. The focus of the book not on statistics but instead on the logic of finding causes. It has sometimes been described in training workshops as “Six Sigma lite”…problem solving without all the heavy statistics.

30 review for Root Cause Analysis: The Core of Problem Solving and Corrective Action

  1. 5 out of 5

    Darshan Shetty

    Not a long book. Covers all parts of RCA superficially viz DMAIC but all chapters except Chpt.8 (Identify and Select Solutions) were uneventful. Sometimes its not the content of the book but the parallel triggers it sets off in your head that is more valuable, that was my purpose to read this book. Anyways there were some tools introduced that I was not aware of, like Barrier analysis, triz and simpler ones like is/is not table, six hats and payoff matrix which I really liked. Had links to some Not a long book. Covers all parts of RCA superficially viz DMAIC but all chapters except Chpt.8 (Identify and Select Solutions) were uneventful. Sometimes its not the content of the book but the parallel triggers it sets off in your head that is more valuable, that was my purpose to read this book. Anyways there were some tools introduced that I was not aware of, like Barrier analysis, triz and simpler ones like is/is not table, six hats and payoff matrix which I really liked. Had links to some great blogs - like aplomet.com, apqc.org & triz-journal.com. In conclusion, not too bad, not too good, mediocre.

  2. 4 out of 5

    Todd Cheng

    If you you find yourself trying to figure out the five why or other methods to better understand defects and errors in your IT services delivery - this is the right book. It made my reread list. “We live in a complex world. People and organizations often don’t believe they have the time to perform the in-depth analyses required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. T If you you find yourself trying to figure out the five why or other methods to better understand defects and errors in your IT services delivery - this is the right book. It made my reread list. “We live in a complex world. People and organizations often don’t believe they have the time to perform the in-depth analyses required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. Then when the problem returns, they get frustrated—and the cycle repeats.”

  3. 4 out of 5

    Robert Brady

  4. 4 out of 5

    Iulian Militaru

  5. 5 out of 5

    Amr Hussein

  6. 4 out of 5

    Georgie

  7. 4 out of 5

    Alejandro Rivas

  8. 5 out of 5

    Cesc

  9. 5 out of 5

    Jacob Mason

  10. 5 out of 5

    Tst

  11. 5 out of 5

    Henry Sarkisilta

  12. 4 out of 5

    Gabriel Grimes

  13. 5 out of 5

    Patrizio Fabian

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    David Beihl

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    Dipak

  16. 4 out of 5

    Andrés

  17. 5 out of 5

    Jerry Josen

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    Michael C

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    George Hummel

  20. 4 out of 5

    Ward Johnson

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    Steve

  22. 5 out of 5

    Jonatan Torstensson

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    David Shaw

  24. 4 out of 5

    Emalyn

  25. 4 out of 5

    Vaughn

  26. 5 out of 5

    John

  27. 4 out of 5

    John

  28. 4 out of 5

    Abby

  29. 5 out of 5

    Scott WItte

  30. 5 out of 5

    Jorge Oguilve-Araya

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