web site hit counter Check-In Check-Out: Managing Hotel Operations - Ebooks PDF Online
Hot Best Seller

Check-In Check-Out: Managing Hotel Operations

Availability: Ready to download

For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators. For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators.


Compare

For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators. For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators.

44 review for Check-In Check-Out: Managing Hotel Operations

  1. 5 out of 5

    Anthony

    I rotated through several departments in a 5-star Asian hotel, working for housekeeping, banquets, reservations, front desk, bell desk, and marketing. This book is especially valuable for those who work for front desk. This department is covered thoroughly and after reading the book you will have a good understanding of how things really work and why. The structure itself is logical and follows the way a guest encounters products and services of a property. The first part introduces readers to h I rotated through several departments in a 5-star Asian hotel, working for housekeeping, banquets, reservations, front desk, bell desk, and marketing. This book is especially valuable for those who work for front desk. This department is covered thoroughly and after reading the book you will have a good understanding of how things really work and why. The structure itself is logical and follows the way a guest encounters products and services of a property. The first part introduces readers to hotel industry in general, covering hotel types, major indicators, market types, ownership structures, and a sample organization structure for a full service hotel. The next part is focused on reservations. Here you learn what happens before the guest arrives to the hotel. Next chapters deal with all the services upon arrival. There is a nice flow chart showing how a guest progresses through his stay. Emphasis here is on check-in process: room rates, room assignment, managing arrival population, etc. Billing, night audit and technologies are explained in the last part of the book. If you are in operations, I would suggest to skip general information about industry and concentrate on forecasting, check-in and billing. Chapters 4, 7, 8, 10, 11, 12 were the best in explaining to me the whole process. I also liked that authors left plenty of margin space on the sides. For those of you who like to take notes, this book is very convenient. With all that said, I believe a few things could be improved: 1) The name "Managing hotel operations" might be a bit misleading, since not all of hotel operations are covered. For example, there is no information on housekeeping, maintenance, and food and beverage departments. If you are looking for a book covering these areas you would need to look somewhere else. 2) Forecasting chapter deals with technical day-to-day forecasting. Important questions on how to set up rates, how to make a forecast for a year in advance, for 3 months in advance are left out. Perhaps because front desk agents don't need to concern themselves too much with long range planning that information was left out. In any case, long term planning was not explained here. 3) Front desk shifts were briefly mentioned. I feel there were not enough details about specific duties of each shift (morning, afternoon; night audit was covered). What is a good time to block group rooms? How should communication between bell desk, housekeeping, and room service operate? Overall, a great resource to learn about front desk operations.

  2. 5 out of 5

    Anita

  3. 5 out of 5

    Kaung Htet

  4. 5 out of 5

    John

  5. 5 out of 5

    Jeffrey Nolasco

  6. 4 out of 5

    Meghan

    It was alright, but the information is a little dated, especially in terms of all of the technology!

  7. 5 out of 5

    Donna

  8. 4 out of 5

    Maartenk

  9. 5 out of 5

    Brenda

  10. 4 out of 5

    Mena Khalef

  11. 4 out of 5

    Ruben

  12. 5 out of 5

    Ellacos Lee

  13. 4 out of 5

    Maria

  14. 4 out of 5

    Vanessa Wilkins

  15. 4 out of 5

    Jim Cheverie

  16. 5 out of 5

    Jeffrey Theimer

  17. 4 out of 5

    Raincloser Ybanez

  18. 5 out of 5

    Marie Elisha

  19. 4 out of 5

    Adrian Edelman

  20. 5 out of 5

    Narin

  21. 4 out of 5

    Marie Elisha

  22. 4 out of 5

    Knequa

  23. 5 out of 5

    Rhea Santos

  24. 5 out of 5

    BookDB

  25. 5 out of 5

    Ruben

  26. 5 out of 5

    Kristy

  27. 4 out of 5

    Towanna Campbell

  28. 4 out of 5

    Marie Elisha

  29. 4 out of 5

    Roland Toh

  30. 4 out of 5

    Johnathon Rowlette

  31. 5 out of 5

    Tammy Gan

  32. 4 out of 5

    Jenny Kay

  33. 4 out of 5

    Diaa Salah

  34. 4 out of 5

    Silvana

  35. 4 out of 5

    Shian Miura

  36. 4 out of 5

    Dingkei31025

  37. 5 out of 5

    Bryantdwiputra

  38. 5 out of 5

    Swati Arora

  39. 4 out of 5

    Dinitriyana07yahoo.Co.Id

  40. 4 out of 5

    LY

  41. 4 out of 5

    Jade Laohapiengsak

  42. 4 out of 5

    Shaikh Adnan

  43. 5 out of 5

    Gurcharan Hans

  44. 5 out of 5

    Renoskha

Add a review

Your email address will not be published. Required fields are marked *

Loading...
We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy.