This book depicts a 3–year quest to find out what makes a family business, or any small business, successful. The author interviewed top family businesses nationwide, and discovered: values that motivate; communications strategies that work; ways to organize time, space, and people; unique promotion methods; and how to make customer service your best selling tool! This boo This book depicts a 3–year quest to find out what makes a family business, or any small business, successful. The author interviewed top family businesses nationwide, and discovered: values that motivate; communications strategies that work; ways to organize time, space, and people; unique promotion methods; and how to make customer service your best selling tool! This book will inspire you and give you practical strategies that will make a difference in your business!