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Winner of the Shingo Prize for Research and Professional Publication, 2009 The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota Winner of the Shingo Prize for Research and Professional Publication, 2009 The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company. Toyota Culture examines the "human systems" that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire. Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to: Find competent, able, and willing employees Start training and socializing your people as you hire them Establish and communicate key business performance indicators at every level of your organization Train your people to solve problems and continuously improve processes in their daily work Develop leaders who live and teach your company's philosophy Reward top performance-and offer help to those who are struggling Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.


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Winner of the Shingo Prize for Research and Professional Publication, 2009 The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota Winner of the Shingo Prize for Research and Professional Publication, 2009 The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company. Toyota Culture examines the "human systems" that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire. Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to: Find competent, able, and willing employees Start training and socializing your people as you hire them Establish and communicate key business performance indicators at every level of your organization Train your people to solve problems and continuously improve processes in their daily work Develop leaders who live and teach your company's philosophy Reward top performance-and offer help to those who are struggling Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.

30 review for Toyota Culture: The Heart and Soul of the Toyota Way

  1. 4 out of 5

    Matthew Horvat

    Mike Hoseus, author of Toyota Culture and the executive director for the Center for Quality People and Organizations just presented at IndustryWeek.com. The presentation is archived now at the website. I'm just finishing the book with 5 friends where we talk about the main ideas and how they are relevant and what we can do - we review one chapter per week. The author has a keen insight in viewing culture and breaks it down, at the lowest level to what we deeply believe in and act on. I character Mike Hoseus, author of Toyota Culture and the executive director for the Center for Quality People and Organizations just presented at IndustryWeek.com. The presentation is archived now at the website. I'm just finishing the book with 5 friends where we talk about the main ideas and how they are relevant and what we can do - we review one chapter per week. The author has a keen insight in viewing culture and breaks it down, at the lowest level to what we deeply believe in and act on. I characterize Toyota as designing their relationships with the detail that an engineer would bring. The way that Toyota aligns company goals with employee goals for long term mutual prosperity makes the horizontal nature of the organizational structure a reality. Coming from a career working at Toyota in Kentucky, the author presents the ideas from the boot laces. He claims it starts at values and with servant leadership, putting the president at the bottom of the pyramid and the suppliers - team members - customers at the top. If you and your team are already exposed to lean and have chosen this path, this is the book for you. It shows Toyota's detailed human value stream and demonstrates how to organize human resources to thrive. For more information, watch the session with Mike Hoseus at www.industryweek.com.

  2. 5 out of 5

    Erica

    Had a few inspiring quotes and anecdotes, but failed to really capture the actionable quality of the Toyota Way. A lot of the examples didn't seem scalable, (i.e. create a feeder school system for your workforce that literally starts in kindergarten...) Felt a bit defeated having finished it, since its overarching theme is really that the Toyota Way is so antithetical to corporate America that even Toyota has struggled to assimilate its culture over here. Had a few inspiring quotes and anecdotes, but failed to really capture the actionable quality of the Toyota Way. A lot of the examples didn't seem scalable, (i.e. create a feeder school system for your workforce that literally starts in kindergarten...) Felt a bit defeated having finished it, since its overarching theme is really that the Toyota Way is so antithetical to corporate America that even Toyota has struggled to assimilate its culture over here.

  3. 5 out of 5

    Dena Gregoire

    For anyone beginning their journey into Lean, TPS, Continuous Improvement - I recommend this book. Transformations require companies to look at their culture. A strong foundation is important. There are real life example stories embedded throughout the book. Some get into too much detail and make the book a bit slow in areas. Fortunately the real life case study bits are italicized so you can scan over and delve deeper if you wish.

  4. 4 out of 5

    Mike Thelen

    While this book has an unbelievable wealth of knowledge to me, I simply haven't been able to finish it. After about 100 pages, I simply get exhausted. It is probably a 5-Star book, and I would give it 5 stars if it was 2 or 3 books, rather than 1 (at approximately 500 pages). Still, in the roughly 200 pages I've read, I will certainly give it 4 stars. While this book has an unbelievable wealth of knowledge to me, I simply haven't been able to finish it. After about 100 pages, I simply get exhausted. It is probably a 5-Star book, and I would give it 5 stars if it was 2 or 3 books, rather than 1 (at approximately 500 pages). Still, in the roughly 200 pages I've read, I will certainly give it 4 stars.

  5. 5 out of 5

    Monica Meagher

    Must read for anyone in manufacturing or working at a company who preaches lean but just isn’t making a difference.

  6. 4 out of 5

    Aric

    Great material. It was just difficult to get through. But the material is worth digging through.

  7. 5 out of 5

    Daniel

    Buku ini merupakan kolaborasi yang baik antara akademisi dan praktisi. Jeffrey Liker, sebagai akademisi, memotret budaya Toyota dari sisi teori manajemen secara komprehensif. Michael Hoseus, sebagai mantan manajer di Toyota, banyak mengungkap kisah-kisah dan praktik nyata pengembangan budaya perusahaan di Toyota. Kolaborasi keduanya saling melengkapi. Buku ini membawa kita menyelami dan memahami bagaimana manusia-manusia Toyota disosialisasikan terhadap budaya perusahaan. Kita dapat melihat bahwa Buku ini merupakan kolaborasi yang baik antara akademisi dan praktisi. Jeffrey Liker, sebagai akademisi, memotret budaya Toyota dari sisi teori manajemen secara komprehensif. Michael Hoseus, sebagai mantan manajer di Toyota, banyak mengungkap kisah-kisah dan praktik nyata pengembangan budaya perusahaan di Toyota. Kolaborasi keduanya saling melengkapi. Buku ini membawa kita menyelami dan memahami bagaimana manusia-manusia Toyota disosialisasikan terhadap budaya perusahaan. Kita dapat melihat bahwa budaya perusahaan bukanlah slogan catchy yang dihafalkan oleh karyawan berulang-ulang. Budaya perusahaan adalah nilai-nilai yang diyakini dan dipegang bersama oleh semua orang dalam perusahaan. Nilai-nilai ini dirumuskan oleh para pemimpin perusahaan, lalu diajarkan dan diteruskan ke semua orang terutama lewat teladan. Tidak ada cara instan untuk membentuk budaya perusahaan yang hebat. Buku ini juga cukup berimbang, karena secara objektif juga mengungkap kisah-kisah kegagalan Toyota, terutama terkait dengan budaya perusahaan. Buku ini amat bermanfaat karena mengungkap informasi-informasi belakang layar yang dapat membantu kita memahami mengapa "menyontek" mentah-mentah Toyota Way ke dalam perusahaan lain tidak selalu berhasil. Toyota Culture adalah referensi untuk memahami betapa pentingnya membentuk budaya perusahaan yang menginspirasi karyawan untuk berkontribusi bagi perusahaan, keluarga, dan komunitas tempat ia tinggal.

  8. 5 out of 5

    Allisonperkel

    At times this reads like a commercial for the greatness that is Toyota; there is no doubt that Toyota is a company worth studying but I'm not sure it's the greatest company since sliced bread. Still, this in depth look into the Toyota Way has many powerful ideas and practices. Some of the biggest ideas: grow your people, don't sacrifice the long term for the short term, focus on improving the process, etc are all very strong statements on what a company should do but typically avoids. The process At times this reads like a commercial for the greatness that is Toyota; there is no doubt that Toyota is a company worth studying but I'm not sure it's the greatest company since sliced bread. Still, this in depth look into the Toyota Way has many powerful ideas and practices. Some of the biggest ideas: grow your people, don't sacrifice the long term for the short term, focus on improving the process, etc are all very strong statements on what a company should do but typically avoids. The process part is one that particularly hits me as I'm from the start up world where process isn't something that gets a lot of thought. Especially from the software world. However when I start to break down some software ideas I do see room for "process" even in an agile start-up (for example how do you write a design document, how do you review a design document, or, more generally, who checklist of questions should you ask and should you answer?). The trick is to make sure the process grows with the organization and that the people who use the process are the ones who make it and improve it. I'm not sure I can recommend the book as it doesn't read very well but if you are willing to dig a little, there are some worthwhile ideas to pursue.

  9. 4 out of 5

    Krishna Kumar

    This narrative provides a great view into the philosophy and management at Toyota. The long-term thinking and the ideas that shape the creativity and manufacturing process at Toyota is very different from Corporate America. Toyota is out to conquer the world, but not at the expense of quality or the right process. People may not agree with the decade-long nature of their growth, but they cannot argue with how Toyota has shaped the industry. A great company and a book that shows how it became gre This narrative provides a great view into the philosophy and management at Toyota. The long-term thinking and the ideas that shape the creativity and manufacturing process at Toyota is very different from Corporate America. Toyota is out to conquer the world, but not at the expense of quality or the right process. People may not agree with the decade-long nature of their growth, but they cannot argue with how Toyota has shaped the industry. A great company and a book that shows how it became great.

  10. 4 out of 5

    Vladimir Chupakhin

    Amazing book about management. I was keep thinking can I apply this or that technique for the life science data mining I am currently doing, and I think I really do. There is a small glitch with the book - I agree that the lean management developed in Toyota really reflects the Japanese culture, thus some approaches could be really difficult to implement. Yet, the book is must read for any project manager.

  11. 5 out of 5

    tomlinton

    Ah! Back in the day when Toyota had the weirdest version of Deming's TQM and I was like many working in that field a huge fan Then the Prius II came into being the very year my old car was dying I put money down to order it in advance and was never happier that I had done all the due diligence that could be done All the nice things said about Toyota's Way of engineering did not let me down Ah! Back in the day when Toyota had the weirdest version of Deming's TQM and I was like many working in that field a huge fan Then the Prius II came into being the very year my old car was dying I put money down to order it in advance and was never happier that I had done all the due diligence that could be done All the nice things said about Toyota's Way of engineering did not let me down

  12. 5 out of 5

    Sunlita

    Culture! Something that very important part of a company. What'll this book give? I haven't know much, haven't read it yet. But its subtitle "The heart and soul of the toyota way" sure captured my mind. Culture! Something that very important part of a company. What'll this book give? I haven't know much, haven't read it yet. But its subtitle "The heart and soul of the toyota way" sure captured my mind.

  13. 5 out of 5

    Bob Schatz

    What a great insight into a positive culture that focuses on process improvement and the general health and well-being of its people. The Toyota Production System puts out a lot more than just good automobiles. Read this!

  14. 5 out of 5

    Pete

    Intense, not for the weary. I really enjoyed the analysis of what makes Toyota successful as well as the sticky subject of "culture." My biggest problem is not looking at other companies or what isn't working for Toyota. Intense, not for the weary. I really enjoyed the analysis of what makes Toyota successful as well as the sticky subject of "culture." My biggest problem is not looking at other companies or what isn't working for Toyota.

  15. 5 out of 5

    Alexey Averyanov

    Одна из лучших книг про изменения в корпоративной культуре организации.

  16. 5 out of 5

    Zhi Han

    14 Principles of the Toyota way. I found it very interesting how much impact it has on other areas outside manufacture. Particularly its impact on Agile development and TDD.

  17. 5 out of 5

    Doug

    Kind of the HR version of "The Toyota Way" (which I haven't read yet). Kind of the HR version of "The Toyota Way" (which I haven't read yet).

  18. 4 out of 5

    Shawn Chase

  19. 5 out of 5

    Ronald W. Brown

  20. 4 out of 5

    Agis93

  21. 5 out of 5

    Bernard Sia

  22. 4 out of 5

    ATUL JAIN

  23. 5 out of 5

    Alfredo Espinoza Arreola

  24. 4 out of 5

    Max Lapin

  25. 5 out of 5

    Tomi Laaksonen

  26. 5 out of 5

    Denise

  27. 5 out of 5

    Dave

  28. 5 out of 5

    James

  29. 4 out of 5

    Michael Hiles

  30. 4 out of 5

    Tharun Kumar

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