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CALL 911!: True Stories from my Life in Emergency Dispatch

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Call 911! True Stories from My Life in Emergency Dispatch is a record of the nail-biting, true tales from a Michigan county emergency call center and a story of personal and professional growth of its author, Kelly Rasmussen. Through it all, you will learn the pressures and perks, the highs and lows, the gratifying successes and the heartbreaking failures that the average Call 911! True Stories from My Life in Emergency Dispatch is a record of the nail-biting, true tales from a Michigan county emergency call center and a story of personal and professional growth of its author, Kelly Rasmussen. Through it all, you will learn the pressures and perks, the highs and lows, the gratifying successes and the heartbreaking failures that the average emergency dispatch operator must face every day as part of a very demanding job.In Call 911 Rasmussen assembles a collection of events from her career in emergency dispatch. When woven together these outline the story of one remarkable woman's personal journey on the road of leadership. On this journey she learns that leadership is more than just demand and direction; good, effective leadership also involves healthy doses of cooperation and compassion. As an integral part of the machinery that protects us all, she shares valuable lessons in communicating, listening and understanding the mechanics of people.


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Call 911! True Stories from My Life in Emergency Dispatch is a record of the nail-biting, true tales from a Michigan county emergency call center and a story of personal and professional growth of its author, Kelly Rasmussen. Through it all, you will learn the pressures and perks, the highs and lows, the gratifying successes and the heartbreaking failures that the average Call 911! True Stories from My Life in Emergency Dispatch is a record of the nail-biting, true tales from a Michigan county emergency call center and a story of personal and professional growth of its author, Kelly Rasmussen. Through it all, you will learn the pressures and perks, the highs and lows, the gratifying successes and the heartbreaking failures that the average emergency dispatch operator must face every day as part of a very demanding job.In Call 911 Rasmussen assembles a collection of events from her career in emergency dispatch. When woven together these outline the story of one remarkable woman's personal journey on the road of leadership. On this journey she learns that leadership is more than just demand and direction; good, effective leadership also involves healthy doses of cooperation and compassion. As an integral part of the machinery that protects us all, she shares valuable lessons in communicating, listening and understanding the mechanics of people.

33 review for CALL 911!: True Stories from my Life in Emergency Dispatch

  1. 5 out of 5

    Wellmar Awing

    This review has been hidden because it contains spoilers. To view it, click here. i want to have ideas and references to this book to make my research

  2. 5 out of 5

    Ingrid Spera

    This book was an interesting take on the job. As someone who's been doing the job for numerous years and various agencies on both the local and federal level, I can honestly say that this books was fairly true to what happens and the type of calls we take. However, as just a book to sit down and read? I found it clinical and cold and somewhat more of a 'first day on the job' book you'd hand to a rookie dispatcher. It's full of 'it takes guts to do the job' and 'its a challenge, but it's rewardin This book was an interesting take on the job. As someone who's been doing the job for numerous years and various agencies on both the local and federal level, I can honestly say that this books was fairly true to what happens and the type of calls we take. However, as just a book to sit down and read? I found it clinical and cold and somewhat more of a 'first day on the job' book you'd hand to a rookie dispatcher. It's full of 'it takes guts to do the job' and 'its a challenge, but it's rewarding' and various other motivational and encouraging words. I find that while the basis of the book is spot on, the story telling of it was somewhat of a let down. I feel like the author is standing at a podium discussing her time behind the mic instead of sitting on the couch having a beer. It was somewhat refreshing reading another dispatchers take on the job though!

  3. 4 out of 5

    Angie Guthrie

    Having met the author, I can see her in the story and it makes it more believable. This is a great depiction of the job and the feelings that go along with it. This is a great rad for someone in the field, interested in becoming a dispatcher or someone intrigued by the work we do!!!

  4. 5 out of 5

    Stefanie

  5. 5 out of 5

    Dianne

  6. 5 out of 5

    Deanna Norris

  7. 4 out of 5

    Katie Putnam

  8. 4 out of 5

    Sandra

  9. 5 out of 5

    Lauren

  10. 5 out of 5

    Kenzie

  11. 4 out of 5

    Scott Tallmadge

  12. 4 out of 5

    Dana Benjamin

  13. 5 out of 5

    Lisa Ortscheid

  14. 5 out of 5

    Chriss

  15. 5 out of 5

    Alese Hageman

  16. 5 out of 5

    Jen

  17. 4 out of 5

    SelectBooks

  18. 5 out of 5

    Megan

  19. 5 out of 5

    Valerie

  20. 5 out of 5

    Julie Buchanan

  21. 5 out of 5

    Jacquelin Sainte

  22. 5 out of 5

    Sam

  23. 4 out of 5

    Caitlin Sampsell

  24. 4 out of 5

    Chrissy Look

  25. 4 out of 5

    Cc

  26. 4 out of 5

    Mandy ☾☆

  27. 5 out of 5

    Jenn

  28. 4 out of 5

    Stephanie

  29. 4 out of 5

    Molly E

  30. 4 out of 5

    Courtney

  31. 4 out of 5

    Susan

  32. 5 out of 5

    Lisa

  33. 5 out of 5

    Kelly Reinhardt

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