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The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business

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To succeed at work and in life, people need to know how to have great encounters - in person, online, and on the phone with customers, colleagues and clients. Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain - the two communication brains we all use.The book To succeed at work and in life, people need to know how to have great encounters - in person, online, and on the phone with customers, colleagues and clients. Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain - the two communication brains we all use.The book not only helps readers build their own communication skills but also gives them simple, easy to remember ways to explain the art of communication to anyone, including managers and front line employees.


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To succeed at work and in life, people need to know how to have great encounters - in person, online, and on the phone with customers, colleagues and clients. Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain - the two communication brains we all use.The book To succeed at work and in life, people need to know how to have great encounters - in person, online, and on the phone with customers, colleagues and clients. Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain - the two communication brains we all use.The book not only helps readers build their own communication skills but also gives them simple, easy to remember ways to explain the art of communication to anyone, including managers and front line employees.

30 review for The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business

  1. 5 out of 5

    Deirdre

    Since I spend my time communicating – in my job, on my blog, talking to my dog – I get really excited when I received this book. This book is a wonderful collection of practical perspectives, targeted stories, and optimal ways to communicate. Using the Big Brain vs Little Brain approach, the author outlines various ways we can communicate and the either devastating or uplifting effects we can have on others. What I enjoyed about this book was the way the chapters, stories, and take-aways were fr Since I spend my time communicating – in my job, on my blog, talking to my dog – I get really excited when I received this book. This book is a wonderful collection of practical perspectives, targeted stories, and optimal ways to communicate. Using the Big Brain vs Little Brain approach, the author outlines various ways we can communicate and the either devastating or uplifting effects we can have on others. What I enjoyed about this book was the way the chapters, stories, and take-aways were framed. Each chapter begins with a statement, idea, or question that is followed by different ways to communicate in each situation. The end of each chapter has a succinct summary in a nifty box. It isn’t rocket science but it is a great book to have around, solid reminder of how much impact our choice of words will have at home, at work, and in our lives. Totally recommend it. **I received a copy of this book from the publisher. I was not paid for this review. Views and endorsement are my own.

  2. 5 out of 5

    Kelly Knapp

    Big Brain v little brain wasn’t a concept to which I had really given any thought. However, Mr. McCarney’s book spelled out the concept in everyday language that resonated with me. Not only is this a great trade book for business people, but it is easy to shift the concepts and ideas to any situation. Keeping the key “takeaways” in mind everyone should be able to avoid those large faux pas that catch us unawares and keep us from succeeding. In addition, I found that these simple concepts helped Big Brain v little brain wasn’t a concept to which I had really given any thought. However, Mr. McCarney’s book spelled out the concept in everyday language that resonated with me. Not only is this a great trade book for business people, but it is easy to shift the concepts and ideas to any situation. Keeping the key “takeaways” in mind everyone should be able to avoid those large faux pas that catch us unawares and keep us from succeeding. In addition, I found that these simple concepts helped to boost my confidence when faced with verbal conflict and avoid over-reaction to personal attacks or making the assumption that others are making personal attacks, when perhaps they would simply benefit from this effective little book. I received this book as part of the Goodreas first reads program.

  3. 4 out of 5

    JJ.

    *I received a free copy through Goodreads's first-reads program.* This was a compelling guide to effective communication using one's Big Brain (reflective thinking and judgement) instead of one's Little Brain (tendency to spit out foolish comments). By contrasting the effects of filtering one's thoughts through the Big Brain and reacting impulsively, McCarney gives advice on how to deal with the different facets of conversation with other people. McCarney presents this information in an easily ac *I received a free copy through Goodreads's first-reads program.* This was a compelling guide to effective communication using one's Big Brain (reflective thinking and judgement) instead of one's Little Brain (tendency to spit out foolish comments). By contrasting the effects of filtering one's thoughts through the Big Brain and reacting impulsively, McCarney gives advice on how to deal with the different facets of conversation with other people. McCarney presents this information in an easily accessible manner through anecdotes, analogies, and diagrams, making this book simple to understand for any kind of reader. This book was an informative and enjoyable read, and I recommend it to anyone hoping to learn more about effective communication!

  4. 4 out of 5

    Rae M.

    I got this through goodreads first reads. Thanks! This book is a lot of repetition. I mean a lot. How many times can you explain how important moments are? I seriously feel like this whole book was just preaching at me about moments, which I obviously already knew otherwise I wouldn't have wanted to read the book--I know how important communications with other people are. That's why wanted to read the book. You don't need to tell me about it every chapter. Two-star because I think it'd be useful t I got this through goodreads first reads. Thanks! This book is a lot of repetition. I mean a lot. How many times can you explain how important moments are? I seriously feel like this whole book was just preaching at me about moments, which I obviously already knew otherwise I wouldn't have wanted to read the book--I know how important communications with other people are. That's why wanted to read the book. You don't need to tell me about it every chapter. Two-star because I think it'd be useful to somebody. Just not to me. I wish it had been, honestly.

  5. 4 out of 5

    Jackie Jacobs

    I work in retail and this book was very beneficial. I understand completely where he's coming from with the Big Brain (the logical thinker) and the Little Brain (the blurt out whatever comes to mind first thinker.) I think my favorite part of this book is that he gives examples of how the Big Brain and Little Brain reactions can be applied to many situations. He gives descriptions of how a situation can go either way depending on which Brain you choose. I got this book free as a part of the First I work in retail and this book was very beneficial. I understand completely where he's coming from with the Big Brain (the logical thinker) and the Little Brain (the blurt out whatever comes to mind first thinker.) I think my favorite part of this book is that he gives examples of how the Big Brain and Little Brain reactions can be applied to many situations. He gives descriptions of how a situation can go either way depending on which Brain you choose. I got this book free as a part of the First Reads Giveaways. =]

  6. 4 out of 5

    Roxana Nunez

    I took this book from the library while looking for good communication tools and ended with some aha moments in the process. Two things that stand out is the idea that the Big Brain responds and the Little Brain reacts, and this idea of how having all these forms of communication have impaired us to the simple ability of starting and finishing a conversation. There are so many great insights. I think this should be required reading for any business professional.

  7. 4 out of 5

    Michelle

    Vital information. Easy to understand presentation. It is not written from a Christian perspective; however, I found much of the advice/content of this book could be drawn from the book of Proverbs (which contains much wisdom in communication.) I love the big brain vs. little brain analogy! It's a great word picture that really sticks with you. Since reading this book, I find myself putting more effort into fighting the little brain and encouraging the big brain. :) Vital information. Easy to understand presentation. It is not written from a Christian perspective; however, I found much of the advice/content of this book could be drawn from the book of Proverbs (which contains much wisdom in communication.) I love the big brain vs. little brain analogy! It's a great word picture that really sticks with you. Since reading this book, I find myself putting more effort into fighting the little brain and encouraging the big brain. :)

  8. 4 out of 5

    Rob Riffe

    I won this book as part of a goodreads giveaway, but as a communications professional, was happy to win it. I picked up some good information in this book and would recommend it to anyone looking to increase their communications skills or to someone looking to read into other people better. It's not always about what you say, but how you say it. This book will help you learn how to say it. I won this book as part of a goodreads giveaway, but as a communications professional, was happy to win it. I picked up some good information in this book and would recommend it to anyone looking to increase their communications skills or to someone looking to read into other people better. It's not always about what you say, but how you say it. This book will help you learn how to say it.

  9. 4 out of 5

    Lulu

    I won this book from the first reads giveaways and I am so excited to read it. Thanks.

  10. 5 out of 5

    Fredrick Danysh

    Very instructive communications book. It emphasises that we need th think before speaking and evaluaate the mood and experiences of both the speaker and the receiver. Free copy for review purposes.

  11. 5 out of 5

    David

  12. 5 out of 5

    Daniela

  13. 4 out of 5

    Sharron R. Benavidez

  14. 4 out of 5

    Sean

  15. 4 out of 5

    Charles-Antoine Gagné

  16. 5 out of 5

    Quang ledinh

  17. 5 out of 5

    Benjamin Holcomb

  18. 5 out of 5

    Shahrizal Nazri

  19. 5 out of 5

    Owen Williams

  20. 4 out of 5

    Alessia Mango

  21. 5 out of 5

    Dorothy Dentata

  22. 4 out of 5

    Nouran Taha

  23. 5 out of 5

    Rashid Ali

  24. 4 out of 5

    Zachary Harless

  25. 5 out of 5

    Togzhan Zhaudina

  26. 4 out of 5

    Viteysatya

  27. 4 out of 5

    Sue Bridehead (A Pseudonym)

  28. 5 out of 5

    Cat George

  29. 4 out of 5

    Charan Gs

  30. 4 out of 5

    Yvonne Brooks

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